Camera Repair - Camcorder Repair - Projector Repair

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FAQ

Frequently Asked Questions
How many locations do you have?
We have one service center location in Hanover Park, Illinois.

What is your business shipping address?
Our business shipping address is:                                             

Royal Camera Service, Inc.
1094 E. Lake Street
Hanover Park, IL 60133

What are your business hours?
We are open: Monday - Friday   9:00am - 5:30pm                 
                     Saturday           10:00am - 2:00pm                 
                     Sunday              Closed                        

Are you a reputable company?
Yes, we certainly consider our company reputable. We have been doing business in the same location for over 10 years with many satisfied customers. If you would like to check our record with BBB please go to bbb.org.

How long are the repairs warranted?
All digital cameras, camcorders/video equipment and projectors are warranted for 3 months.
Film cameras, lenses, flashes and winders are warranted for 6 months.

Do I need appointment to bring my equipment in for repair estimate?
NO. You can come to our service at any time during the business hours.

Should I include any accessories?
You should only attach items that might be related to the problem. If you are not sure please contact us.

I just sent my unit to you for repair, what do I do now?
We will contact you by e-mail or phone within 1-3 business days from the time we receive your item with repair estimate.

Is there any charge, if I refuse the repair estimate?

NO. We do not charge refusal fee. We will ship your equipment back to you or if you wish we can dispose it for you.
You will be only responsible for shipping/handling charges to ship your equipment back to you (we use UPS Ground Service).

How long do repairs take?
We complete most of the repairs within 3-10 business days from the date you approve the quote. It might take longer only if parts are on back order. In that case we will contact you to let you know, when parts will be available from the manufacturer.

Do you accept purchase orders?
Yes, we do. We work with many businesses, schools, churches and government agencies. We just need you to fax/e-mail P.O. after we submit the estimate to confirm your repair order.

How do I pay for the repair?

We accept all major credit cards, checks, cash, money orders and P.O.'s. You can call us with credit card number, send check or fax/e-mail purchase order after we give you an estimate.

 
Do I receive notification when my repair is done?

Yes, when the repair is done we will contact you by e-mail or telephone. If you are local customer and would like to pick up your item we will just let you know that it is repaired and ready for pick-up. If you shipped it to us we will ship it back by UPS Ground Service and we will contact you with ship date and tracking #.



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For more information
call toll-free
 (877) 360-9307
 
or
e-mail:
royalcameras@comcast.net



Service areas: Hanover Park, Bartlett, Wayne, Glendale Heights, Glen Ellyn, Wheaton, West Chicago, Geneva, Batavia, Aurora, Carol Stream, Elgin, South Elgin, Streamwood, Barrington, South Barrington, Palatine, Medinah, East Dundee, West Dundee, Inverness, Huntley, Hampshire, Algonquin, Carpentensville, Sleepy Hollow, Campton Hills, Cary, Elburn, Montgomery, Lake Zurich, Rolling Meadows, Arlington Heights, Northbrook, Glenview, Winnetka, Skokie, Hoffman Estates, Mount Prospect,  Elk Grove Village, Bloomingdale, Schaumburg, Roselle, Itasca, Wood Dale, Addison, Lombard, Downers Grove, Naperville, Lemont, Lisle and other Chicago area communities.

We also receive many mail-in repairs from Illinois, Wisconsin, Minnesota, Idaho, Oregon, Washington, Nebraska, South Dakota, North Dakota, Iowa, Indiana, Michigan, Ohio, Missouri, Kentucky, Arkansas, Oklahoma, Kansas,Tennessee, Georgia, Virginia, West Virginia, North Carolina, South Carolina, Washington DC, Florida, New York, Vermont, Pennsylvania, Massachusetts, Maine, Nevada, Wyoming, Utah, Arizona, Colorado, Connecticut, Rhode Island, New Hampshire, Delaware, Maryland, Texas, New Jersey, New Mexico, Montana and California.


 Royal Camera Service, Inc                 Copyright 2000-2012 Royal Camera Service, Inc.
 1094 E. Lake Street    All rights reserved.
 Hanover Park, Illinois 60133    
 Tel. (630) 372-6150    Company Policy            About Us           Site Map

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